Return Policy

All sales are final as each order placed is custom made for each customer after the order is received. We do not have a warehouse or keep an inventory, therefore we unfortunately do not accept returns or issue refunds. However, if there is a defect with the order, we will offer a replacement if the defect is reported via email (upwave@betterswag.co) within 5 days. 

We operate with a custom print fulfillment model. It is the customer's responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. Unfortunately, in this case we cannot make any refunds and cannot resend the product.

We will work with our Supplier Partners to review replacement/return requests only if:

(a) a product is damaged, or there is a print error, and 

(b) We receive a submitted complaint (upwave@betterswag.co) within 5 days from the day the product was delivered to the customer.